PREAMBLE
The Site www.vedrenne.fr offers non-alcoholic drinks and spirits crafted with care and passion by regional, family-run distilleries. It also offers all items related to these product categories.
PAGES VEDRENNE will introduce you to their richness and diversity, as well as to many recipes and ideas for using them—simple, delicious ways to vary and share gourmet pleasures.
Access to and use of these Services are governed by these General Terms and Conditions.
In accordance with applicable regulations, please remember that ALCOHOL ABUSE IS DANGEROUS TO YOUR HEALTH; CONSUME IN MODERATION.
In accordance with Article L3341-4 of the Public Health Code, VEDRENNE makes breathalyzers available for sale.
Drinking alcoholic beverages during pregnancy, even in small amounts, can have serious consequences for a child’s health.1. DEFINITIONS
For the purposes of these General Terms and Conditions, the words and expressions listed below have the following meanings:
“Customer(s)”:
Means any person at least 18 years old who places an Order on the Site for their personal needs or on behalf of a third party, under the terms and conditions set forth in these General Terms and Conditions.
“Order”:
Means the order(s) for Product(s) or a Subscription placed by the Customer with PAGES VEDRENNE on the Site in accordance with the terms and conditions set forth in these General Terms and Conditions.
“Customer Account”:
Means the account created by the Customer on the Site and accessible to them using their personal login credentials and password.
“Personal Data”:
Means personal data that directly or indirectly identifies the User and/or Customer when visiting the Site and creating their Personal Account (e.g., first name, last name, email address, mailing address, username, IP address, etc.).
“Services”:
Means all services and products offered by PAGES VEDRENNE to Customers on the Site.
“Site”:
Means the website accessible at the URL http://www.vedrenne.fr
“Visitor(s)”:
Any person browsing the Site http://www.vedrenne.fr
2. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to all Users/Customers of the Site http://www.vedrenne.fr
Access to and use of the Site imply the User’s/Customer’s express and unconditional acceptance of these General Terms and Conditions and the Privacy Policy, after having read them.
Confirming an Order on the Site by clicking the “confirm my order” button, after checking the “I accept the General Terms and Conditions” box, constitutes full and unconditional acceptance of these General Terms and Conditions. If you do not agree with the clauses set out below, you are advised not to use the Site and/or place an Order.
The applicable General Terms and Conditions are those in effect on the date of the Site visit or the placement of an Order.
These General Terms and Conditions may be amended by PAGES VEDRENNE.
In that case, PAGES VEDRENNE will notify Customers, and the new General Terms and Conditions will apply only to Orders placed after the amendment.
If you do not agree with the amended General Terms and Conditions, you are advised to stop using the Site’s services.
Otherwise, the amendments to the General Terms and Conditions will be deemed accepted.
3. ACCESS TO AND USE OF THE SITE
Before placing any Order, the User must create a Customer Account on the website and provide the requested information.
As soon as the Customer Account is created, the Customer will receive a confirmation email from PAGES VEDRENNE.
The Customer warrants that the information provided, and in particular their Personal Data, is accurate, truthful, and reliable. In particular, the Customer must provide a single valid, working email address, which will serve as a means of communication between the Customer and PAGES VEDRENNE, as well as a valid mailing address for delivery.
Accordingly, the Customer is responsible for keeping their information up to date. PAGES VEDRENNE cannot be held liable for the Customer’s failure to exercise due diligence when providing, modifying, or updating their Personal Data, or for any resulting inaccurate contact details and their consequences for the delivery of Orders.
PAGES VEDRENNE may verify the accuracy of the information provided by the Customer at any time and, where such information appears to be inaccurate and/or misleading, may request additional or corrected information.
If information is inaccurate or appears to be misleading, PAGES VEDRENNE reserves the right to suspend or terminate any contractual relationship with the Customer in the event of fraudulent use in violation of applicable laws and regulations.
The Customer can access their Account using a username and password that they create when registering. The Customer is solely responsible for using these login credentials and must keep them confidential.
PAGES VEDRENNE cannot be held liable for the loss or theft of these login credentials. The credentials may be changed only at the Customer’s or PAGES VEDRENNE’s initiative, in the event that the Customer forgets their password, upon written request. PAGES VEDRENNE is not responsible for the disclosure of these credentials to third parties or for any consequences of such disclosure.
4. SERVICES
PAGES VEDRENNE offers Visitors the option to create an Account on the Site to access the following Services:
- Receive newsletters about products
- Access the PAGES VEDRENNE online store to purchase products
5. ORDERS
PAGES VEDRENNE allows Customers to place Orders through the Site and purchase products, subject to availability and in accordance with these Terms and Conditions.
An Order will be processed only after the Customer’s payment has been received in full. Each Order will be confirmed by an Order confirmation sent by PAGES VEDRENNE to the email address provided by the Customer when registering on the Site.
When placing an Order, the Customer is responsible for verifying that the Order details are correct (Personal Data, shipping method, any options, delivery and/or billing address for the products, etc.).
In this regard, please note that alcohol abuse is dangerous to your health. Alcoholic beverages should be consumed in moderation.
The sale of alcoholic beverages to minors is prohibited. The Customer agrees to place an Order for this type of product only if they are of the legal age required in their country of residence.
Pursuant to Article L 3342-1 of the Public Health Code, which provides that the sale of alcohol to minors is prohibited, by completing the order form, the purchaser agrees that they are at least eighteen years old on the date of the Order.
Pursuant to Article L3341-4 of the Public Health Code, VEDRENNE offers breathalyzers for sale.
6. PRODUCT AVAILABILITY
Product offers are valid for as long as they are displayed on the Site and while supplies last.
7. PRICES
The prices of Products ordered through the Site are those shown in euros (€) on each Product page. These prices include all taxes and exclude shipping costs (shipping costs are shown separately and added to the Order total).
The total price of the Order is the amount shown when the Customer validates the Order, before the “second click” to confirm, in accordance with applicable regulations.
8. PAYMENT METHODS AND SECURITY
Payment for each Order must be made in full at the time the Order is placed, by credit card, PayPal account, bank transfer, or check. Once the Order has been validated and the price charged, an invoice is created by PAGES VEDRENNE and is available in the Customer's Account.
To optimize transaction security, all credit card payments made on the VEDRENNE Site are processed through the secure online payment system provided by Paypal or PayPlug.
PAGES VEDRENNE reserves the right to refuse any order from a Customer with whom a dispute exists, or to request proof of identity if fraud is suspected.
Please note that for payments by check, the order will be shipped after the check has been received and cashed.
9. DELIVERY
1. Delivery times
The delivery times applicable to Product Orders placed through the Site are those indicated when the Order is placed, before it is validated.
These times may vary, in particular depending on the delivery location, the selected delivery method, the quantity of Products ordered, and their availability. The delivery times indicated when the Order is placed are stated in business days and are subject to Order validation.
Delivery times, starting from order confirmation, are 48h to 10 business days.
VEDRENNE undertakes to deliver orders placed by the Customer within the specified timeframes. However, VEDRENNE shall not be held liable in the event of circumstances beyond its control.
“Circumstances beyond its control” means, in particular:
- fortuitous events or force majeure, including, in particular: earthquakes, cyclones, storms, floods, wars, pandemics, road, train, and plane accidents, embargoes...
- any act, omission, or negligence by any third party, for example: the recipient, any interested third party, postal services, any carrier, or any other third party to whom the shipment may be entrusted by the transport provider to serve areas not directly served by the provider itself, even if the sender did not request or was not informed that a third party would be used.
The online sale of the products and services presented on the Site is reserved for customers residing in mainland France.
For individual customers, shipping is free on purchases of 75€ or more, including tax (excluding promotions).
For business customers, shipping is free on purchases of 150€ or more, excluding tax (excluding promotions).
2. Carrier
Products are delivered by VEDRENNE to the delivery address provided by the Customer or to the pickup point they selected.
If any of the addresses or information required for delivery provided by the Customer when placing the Order is incorrect, requiring PAGES VEDRENNE to return the Order, the Customer shall bear the resulting costs and consequences.
Delivery rates depend on the products purchased, the cart total, the delivery destination, and the selected delivery method. Accordingly, VEDRENNE reserves the right to adjust the shipping costs if exceptional charges apply to the order.
Carrier information:
-GLS: Orders of 12 products or fewer (Tel.: 0 825 34 34 34 – package tracking service, charged at 0,18 € / min + call charges. Available Monday through Friday, from 8h30 to 12h15 and from 14h to 18h30)
-GEODIS: Orders of more than 12 products (Tel.: 05 67 81 11 83 – package tracking service)
10. WARRANTIES
1. Product compliance
The Customer must carefully check the condition and compliance of the Products upon delivery. The Customer may then either accept the Order if it appears to be compliant or refuse the Order if it is clearly noncompliant.
2. Refusal of the order
If the Customer refuses an Order upon delivery or returns it because the quality of one or more Products is found to have deteriorated, the Customer must notify PAGES VEDRENNE by mail or email at the following addresses: PAGES VEDRENNE, 6 Passage Montgolfier- 21700 NUITS-SAINT-GEORGES or at contact@vedrenne.fr
VEDRENNE will then send a Return Authorization, which will include the information previously provided by the customer as well as a return number. The Customer must then return the product(s), accompanied by a copy of the purchase invoice and the duly dated and signed return authorization.
In any event, the Customer must clearly indicate in the letter or email all the requested information, along with the specific reasons justifying the return or refusal of the Order, except in the case of a simple withdrawal made within 14 days of placing the order.
This right of return may be exercised without penalty or fees, except for return shipping costs, which remain the Customer’s responsibility.
At the Customer’s choice, PAGES VEDRENNE will offer to replace the Product(s) by shipping new ones to the Customer. If replacement of the Product(s) proves impossible, PAGES VEDRENNE may offer the Customer a refund of the Order amount.
The Customer may always exercise the warranty of conformity pursuant to Articles L.217-1 et seq. of the Consumer Code and the warranty against hidden defects pursuant to Articles 1641 et seq. of the Civil Code, provided that the Customer is able to prove that the lack of conformity and/or hidden defect arose after delivery of the Product.
11. RIGHT OF WITHDRAWAL
Pursuant to the provisions of Articles L.221-18 et seq. of the Consumer Code, the Customer has a right of withdrawal allowing them to cancel without giving a reason within 14 days of receiving the first Product(s) ordered.
To exercise the right of withdrawal, the Customer must notify us of their decision in a letter or by completing the withdrawal form and sending it by mail to: PAGES VEDRENNE – 6 Passage des frères Montgolfier – 21700 NUITS-ST-GEORGES, or by email via our contact page
The buyer will be refunded within thirty (30) days of the return.
The Customer must return the Products in their original condition and packaging, together with the duly completed withdrawal form, a copy of the invoice and, for alcoholic products only, the customs accompanying document annotated to identify the returned products. Any damaged or opened Product will not be accepted for return, exchange or refund.
This right of return may be exercised without penalty or fees, except for return shipping costs, which remain the Buyer’s responsibility. If the right of return is exercised, PAGES VEDRENNE undertakes to refund the Buyer all amounts paid, including the original delivery costs, no later than thirty (30) days from the date on which PAGES VEDRENNE is informed of the Buyer’s decision to withdraw, subject to PAGES VEDRENNE receiving the Products in good condition.
The refund will be issued using the payment method used for the order.
If the entire order is returned, PAGES VEDRENNE will refund the delivery costs associated with that order. If only part of the order is returned, PAGES VEDRENNE will not refund the delivery costs associated with that order.
12. PERSONAL DATA
The information collected is processed electronically for the purpose of managing Customers. For any questions about your personal data, please consult our Privacy Policy or contact us by email via our contact page
13. INTELLECTUAL PROPERTY
The VEDRENNE Site is the exclusive property of SAS PAGES VEDRENNE.
The entire Site is subject to international copyright and, generally, intellectual property laws, both with respect to each element of its content (text, images, data, drawings, graphics, photographs and soundtracks, etc.) and its form (selection, layout, means of accessing data, organization of data, etc.). The content appearing on the Site’s pages is the exclusive property of SAS PAGES VEDRENNE.
Reproduction or representation, in whole or in part, of the pages, data or any other component of the Site, by any process or medium whatsoever, is prohibited and, without the publisher’s express prior authorization, constitutes infringement punishable under Articles L335-2 et seq. of the Intellectual Property Code.
These Terms and Conditions do not transfer any of these intellectual property rights to Customers and/or Visitors. Accordingly, they expressly agree not to reproduce and/or use all or any part of the content that appears on or is available through the Site, or all or any part of the Site itself. Clients and Visitors also agree not to copy, modify, alter, translate, reproduce, distribute, sell, publish, exploit, or disseminate any of these elements in any way or in any form or medium.
Failure to comply with any provision of this article may result in legal action against the person responsible and may give rise to that person's civil and criminal liability, particularly on the grounds of trademark and copyright infringement.
14. LINKS, THIRD-PARTY WEBSITES, AND PARTNERS
SAS PAGES VEDRENNE shall in no event be held liable for the technical availability of websites operated by third parties (including its partners) that the Visitor / Client accesses through the Site.
SAS PAGES VEDRENNE assumes no responsibility for the content, advertisements, products and/or services available on such third-party websites or offered by such third parties (including its partners), which are governed by their own terms of use.
SAS PAGES VEDRENNE is also not responsible for transactions between the Visitor / Client and any advertiser, professional, or merchant (including its partners) to whom the Visitor / Client is directed through the Site, and shall in no event be a party to any disputes that may arise with these third parties, particularly concerning the delivery of products and/or services, warranties, representations, or any other obligations to which they are subject.
In addition, the Site may contain hyperlinks and advertising, promotional, commercial, or sponsorship visuals linking to websites of third-party resellers or independent service providers. SAS PAGES VEDRENNE shall not be responsible for the content of these third-party websites and does not guarantee their accuracy, validity, quality, or integrity, particularly with regard to transactions conducted directly between the Visitor / Client and a third-party reseller or independent service provider.
15. LIABILITY AND FORCE MAJEURE
SAS PAGES VEDRENNE guarantees the Client proper fulfillment of the Order placed by the Client.
However, SAS PAGES VEDRENNE shall not be liable:
- If the Client fails to comply with the terms of these General Terms and Conditions of Sale or Use.
- SAS PAGES VEDRENNE shall not be held liable for any malfunction of any kind relating to the Visitor's / Client's computer equipment or Internet connection when accessing the Site.
The Client alone is also responsible for any consequences of damage resulting from a third party's use of the Client's login credentials and password to access their Client Account, their email address, or their confidential code(s), and from the disclosure of any information they have made accessible.
SAS PAGES VEDRENNE cannot be held liable for failure to perform the contract in the event of force majeure, as defined in Article 1240 of the Civil Code.
16. GOVERNING LAW - DISPUTE RESOLUTION
These General Terms and Conditions are governed by French law.
In the event of a dispute arising in connection with these General Terms and Conditions, their interpretation and consequences, or any acts supplementing or amending them, the parties shall always endeavor to reach an amicable resolution before bringing the matter before the courts.
To this end, the Client is informed that PAGES VEDRENNE's customer service can be reached at the following address:
PAGES VEDRENNE, 6 Passage des frères Montgolfier – 21700 NUITS-ST-GEORGES
If no amicable resolution is reached, the Client and/or SAS PAGES VEDRENNE may bring their claim before the competent French courts.
Please also note that under Articles L 611-1 et seq. of the Consumer Code, the Client has the right to use a consumer mediator free of charge (except for any attorney's and expert's fees) to seek an amicable resolution of a dispute with SAS PAGES VEDRENNE.
Since 15 February 2016, the European Commission's online dispute resolution platform has been open to the public. Any consumer who has a dispute with a business located in the European Union may submit a request for mediation through this European platform: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest
You can also visit the European Commission's website dedicated to consumer mediation.